Support

We are contiously writing help articles & tutorials to help you get around Kuula and all its numerous functions. We'll be adding them to the list below as soon as they become available.

In the meantime, if you have any questions please get in touch using the form at the bottom of this page.

Help articles

Uploading content

  • Uploading posts How to upload 360 and regular images upload,photo,new
  • Partial Panoramas Panoramas covering less than 360°x180° view
  • 3D Images NEW How to upload 3D images and view them in VR upload,stereo,vr,virtual reality,stereographic
  • Unlisted posts & tours PRO Keeping your posts & tours private and sharing only with selected people privacy,private,public,invisible

Virtual Tours

  • Virtual Tours PRO Ultimate guide to our Virtual Tour editor upload,photo,360,real estate,architecture,house,walkthrough
  • Walkthrough Mode PRO Turn your tour into a virtual walkthrough with one click! walkthrough,virtual,automatic hotspot alignment
  • Maps and floor plans PRO Add floor plans or maps to your Virtual Tours
  • Animated Transitions Add smooth, animated transtions between images Virtual Tours animation,crossfade,wipe,walkthrough
  • Audio PRO NEW Add background audio to a tour mp3,audio,wav,music,background,sound
  • Collections free,virtual tours Organize your favourite posts, create collections and galleries.

Editor Features

  • Hotspots PRO Connect photos, create interactive cards and add links to your tours photo,editor,video,cards,links,connect,walkthrough
  • Custom hotspot icons PRO NEW Upload your own hotspot icon images
  • Images & text Overlay text labels and images on 360 posts emoji,icons,smiley,label,text,font,google,images,website
  • Nadir & zenith patches PRO NEW Add your logo to the zenith or nadir of your post
  • Sun & lens flare effect Bring your panoramas to life with a dynamic lens flare effect
  • Post descriptions Edit descriptions, add text formatting and hashtags to your posts
  • Replacing Images PRO Replace image in a post without loosing added hotspots or views & likes
  • Deleting posts Remove posts from tours or your profile.

Virtual Reality

PRO Accounts

Sharing and embedding

Contact us

Describe your issue in the text area below and we will get back to you as soon as we can! Our customer service is 100% human, so you will not get any automated responses, don't worry.

BEFORE YOU SEND: to ensure a quick reply, please be as specific as you can. If you are experiencing a problem with a photo or tour, please include a direct link to it.

You can also send us an email directly to support@kuula.co. Using this form is recommended, because that way we also receive some browser/system data along with your message, that helps us resolve the issue.

Thank you for your feedback.

We will work on resolving your issue and we'll be in touch soon. Meanwhile, feel free to explore some 360° photos!

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