Support
You can search for a specific topic or look through the list of articles below. If you wish to get in touch directly with our team, you can find a contact form at the bottom of this page.
Top articles
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How to shoot 360 panoramas
Choose a camera, a stand and start shooting 360 photos today! camera,stand,360,shoot,insta360, -
Create a Virtual Tour
PRO How to create your first Virtual Tour with Kuula upload,photo,360,real estate,architecture,house,walkthrough -
Branding and whitelisting
PRO NEW Whitelist the player, customize the player, add your logo. whitelist,branding,logo,custom logo -
Sharing and embedding
How to share posts & tours with your clients, on your website or on social media Facebook,Twitter,Reddit,Wordpress,Squarespace,Wix,embed,export
Uploading content
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Upload an image
How to upload your first 360 post upload,photo,new -
Partial Panoramas
Working with panoramas covering less than 360°x180° view -
3D Images
Uploading 3D images and viewing them in Virtual Reality upload,stereo,vr,virtual reality,stereographic -
Maps and floor plans
PRO Add floor plans or maps to your Virtual Tours -
Posts & Tours privacy
PRO Keeping your posts & tours private and sharing only with selected people privacy,private,public,invisible -
Image specifications
Supported file sizes, formats and dimensions jpg,insta360,insp,fisheye,ricoh,theta,gopro.8k,quality,noise -
Deleting posts
Remove posts from tours or your profile. delete,trash
Virtual Tours
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Create a Virtual Tour
PRO How to create your first Virtual Tour upload,photo,360,real estate,architecture,house,walkthrough -
Tour Settings
Edit, rename or reorder your existing tours walkthrough,virtual,automatic hotspot alignment,audio,delete -
Add posts to a tour
How to add new posts to an existing tour extend,tour,add,remove -
Duplicate a tour
NEW Create and manage multiple versions and copies of a tour. copy,duplicate,clone,language,version,localize -
Walkthrough Mode
PRO Turn your tour into a virtual walkthrough with one click! walkthrough,virtual,automatic hotspot alignment -
Animated Transitions
Add smooth, animated transtions between images Virtual Tours animation,crossfade,wipe,walkthrough -
Audio
PRO 3 ways to add audio to posts and tours mp3,audio,wav,music,voice,read,guide,background,sound -
Collections
free,virtual tours Organize your favourite posts, create collections and galleries.
Virtual Tour Editor
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Hotspots
PRO Connect photos, create interactive cards and add links to your tours photo,editor,video,cards,links,connect,walkthrough -
Backlinks
PRO Backlinks are a powerful feature that can save you 50% of time building a tour photo,editor,video,cards,links,connect,walkthrough -
Masters
PRO NEW Add elements to all post in a tour at once master,nadir,zenith,patch,branding,menu -
Custom hotspot icons
PRO Upload your own hotspot icon images -
Editing Addons
PRO Explore the editor tools to work with addons (hotspots, images, text) grid,cut,copy,paste,select,duplicate -
Heading & Thumbnails
Setting the initial orientation on your panoramas abd creating thumbnails. walkthrough,direction,thumb,image,share,walkthrough -
Retouching images
NEW Apply filters, HDR tone mapping and increase image sharpness filter,effect,fx,hdr,sharpness,unsharp,photoshop,affiniy,lightroom,retouch -
Inline images & text
Overlay text labels and images on 360 posts emoji,icons,smiley,label,text,font,google,images,website -
Nadir & zenith patches
PRO Add your logo to the zenith or nadir of your post watermark,tripod,mask -
Interactive Cards
PRO Add interactive cards to hotspots with images, videp or text card,youtube,vimeo,image,gallery,maps,soundcloud -
Sun & lens flare effect
Bring your panoramas to life with a dynamic lens flare effect -
Post descriptions
Edit descriptions, add text formatting and hashtags to your posts -
Replacing Images
PRO Replace image in a post without loosing added hotspots or views & likes -
Level Correction
NEW Adjust the horizon level on your panoramic images with one simple slider level,horizon,autolevel,tilt,tripod -
Keyboard Shotcuts
NEW List of all keyboard shortcuts available in the editor and in the viewer
Virtual Reality
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Browsing in VR
Browser Virtual Tours and 360 images in VR headsets, googles or cardboards vr,cardboard -
Gaze navigation in VR
PRO Navigate Virtual Tours in VR virtual reality,cardboard,google -
VR on iPhone Safari
Tips for optimizing VR experience on iOS devices virtual reality,apple,ios,webvr,safari -
VR on Android Chrome
How to use the native WebVR API on Android Chrome virtual reality,webvr,android,chrome,flags,api,experiment -
VR on Oculus Quest & Go
How to view tours and 360 images in standalone VR headsets virtual reality,samsung,oculus browser,daydream -
VR on desktop PCs
Virtual Reality on PC with Oculus Rift, Rift S and HTC Vive virtual reality,firefox,webvr,oculus browser,rift,vive
Sharing and Embedding
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Sharing and embedding
How to share posts & tours with your clients, on your website or on social media Facebook,Twitter,Reddit,Wordpress,Squarespace,Wix,embed,export -
Export Formats
Different export code and links explained. embed,js,html,link,whitelist,branding,mls,embedly -
Branded links & embeds
PRO Whitelist the player, customize the UI elements. whitelist,branding,logo,custom logo
PRO Accounts - subscriptions and billing
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Upgrading to PRO & Business
How to upgrade your account to PRO or Business plan. subscription,pro,credit card,paypal,business,payment,upgrade -
Cancelling the subscription
How to cancel a PRO or Business subscription. cancel,subscription,payment,past due,charge -
Downgrading your plan
What happens after you downgrade form PRO or Business plan. hotspots,cancel,subscription,payment
Business account features
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Analytics
BUSINESS NEW Analyze the traffic on your posts and tours with our Google Analytics integration. ga,google,traffic,tracking -
Custom domains
BUSINESS Use your own domain & create a website with your 360 photos, tours and more. domain,dns,business -
Custom domain links
BUSINESS Share 360 posts and tours under your own, custom domain. domain,dns,business -
Landing Page Editor
Build a landing showcasing your 360 content. landing,lead,website,business,cms,editor,html,media
Player API
Contact us
Describe your issue in the text area below and we will get back to you as soon as we can! Our customer service is 100% human, so you will not get any automated responses, don't worry.
Please be as specific as you can: if you are experiencing a problem with a post or tour, please include a direct link or a link to where it's embedded. We try to reply as fast as we can, typically within 24 hrs.
You can also send us an email directly to support@kuula.co. Using this form is recommended, because that way we also receive some browser/system data along with your message, that helps us resolve the issue.
Thank you for your feedback.
We will work on resolving your issue and we'll be in touch soon. Meanwhile, feel free to explore some 360° photos!
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