Support

You can search for a specific topic or look through the list of articles below. If you wish to get in touch directly with our team, you can find a contact form at the bottom of this page.

Top articles

• How to shoot 360 panoramas

  Choose a camera, a stand and start shooting 360 photos today! camera,stand,360,shoot,insta360,

• Create a Virtual Tour

  PRO How to create your first Virtual Tour with Kuula upload,photo,360,real estate,architecture,house,walkthrough

• Share & embed tours

  How to share posts & tours with your clients, on your website or on social media Facebook,Twitter,Reddit,Wordpress,Squarespace,Wix,embed,export

Uploading and managing posts

• Uploading posts

  Getting started: how to upload your first 360 post. upload,photo,new

• Partial Panoramas

  Working with panoramas covering less than 360°x180° view

• Heading & Thumbnails

  Setting the initial orientation on your panoramas abd creating thumbnails. walkthrough,direction,thumb,image,share,walkthrough

• 3D Images

  Uploading 3D images and viewing them in Virtual Reality upload,stereo,vr,virtual reality,stereographic

• Posts & Tours privacy

  PRO Keeping your posts & tours private and sharing only with selected people privacy,private,public,invisible

• Deleting posts

  Remove posts from tours or your profile. delete,trash

Creating and managing Virtual Tours

• Managing Tours

  NEW Edit, rename or reorder your existing tours walkthrough,virtual,automatic hotspot alignment,audio,add,remove,delete

• Walkthrough Mode

  PRO Turn your tour into a virtual walkthrough with one click! walkthrough,virtual,automatic hotspot alignment

• Maps and floor plans

  PRO NEW Add floor plans or maps to your Virtual Tours

• Animated Transitions

  Add smooth, animated transtions between images Virtual Tours animation,crossfade,wipe,walkthrough

• Audio

  PRO Add background audio to a tour mp3,audio,wav,music,background,sound

• Collections

  free,virtual tours Organize your favourite posts, create collections and galleries.

Working with the Virtual Tour Editor

• Hotspots

  PRO Connect photos, create interactive cards and add links to your tours photo,editor,video,cards,links,connect,walkthrough

• Backlinks

  PRO Backlinks are a powerful feature that can save you 50% of time building a tour photo,editor,video,cards,links,connect,walkthrough

• Custom hotspot icons

  PRO Upload your own hotspot icon images

• Editing Addons

  PRO NEW Explore the editor tools to work with addons (hotspots, images, text) grid,cut,copy,paste,select,duplicate

• Images & text

  Overlay text labels and images on 360 posts emoji,icons,smiley,label,text,font,google,images,website

• Nadir & zenith patches

  PRO Add your logo to the zenith or nadir of your post watermark,tripod,mask

• Interactive Cards

  PRO NEW Add interactive cards to hotspots with images, videp or text card,youtube,vimeo,image,gallery,maps,soundcloud

• Sun & lens flare effect

  Bring your panoramas to life with a dynamic lens flare effect

• Post descriptions

  Edit descriptions, add text formatting and hashtags to your posts

• Replacing Images

  PRO Replace image in a post without loosing added hotspots or views & likes

• Level Correction

  NEW Adjust the horizon level on your panoramic images with one simple slider level,horizon,autolevel,tilt,tripod

• Keyboard Shotcuts

  NEW List of all keyboard shortcuts available in the editor and in the viewer

Virtual Reality

• Browsing in VR

  Browser Virtual Tours and 360 images in VR headsets, googles or cardboards vr,cardboard

• Gaze navigation in VR

  PRO Navigate Virtual Tours in VR virtual reality,cardboard,google

• VR on iPhone Safari

  Tips for optimizing VR experience on iOS devices virtual reality,apple,ios,webvr,safari

• VR on Android Chrome

  How to use the native WebVR API on Android Chrome virtual reality,webvr,android,chrome,flags,api,experiment

• VR on Oculus Quest & Go

  How to view tours and 360 images in standalone VR headsets virtual reality,samsung,oculus browser,daydream

• VR on desktop PCs

  Virtual Reality on PC with Oculus Rift, Rift S and HTC Vive virtual reality,firefox,webvr,oculus browser,rift,vive

Sharing and Embedding

• Share & embed

  How to share posts & tours with your clients, on your website or on social media Facebook,Twitter,Reddit,Wordpress,Squarespace,Wix,embed,export

• Export format options

  Different export options explained.

• Branded links & embeds

  PRO Whitelist the player, customize the UI elements. whitelist,branding,logo,custom logo

• Embed content with Embedly

  Supported by platforms such as Medium, Kickstarter and Linkedin. embedly,provider,matterport

PRO Accounts - subscriptions and billing

• Upgrading to PRO & Business

  Upgrading your account and subscribing to PRO & Business plans subscription,pro,credit card,paypal,business,payment,upgrade

• Downgrading to Basic plan

  Going back to a free account from a paid subscription. cancel,subscription,payment

Business account features

• Analytics

  BUSINESS NEW Analyze the traffic on your posts and tours with our Google Analytics integration. ga,google,traffic,tracking

• Custom domains

  BUSINESS Use your own domain & create a website with your 360 photos, tours and more. domain,dns,business

• Custom domain links

  BUSINESS Share 360 posts and tours under your own, custom domain. domain,dns,business

• Landing Page Editor

  Build a landing showcasing your 360 content. landing,lead,website,business,cms,editor,html,media

Player API

• Getting started with the API

  NEW Interact with the Kuula embedded player from your page using our Javascript API. code,sdk,api,js,advanced,webdev