Support

You can search for a specific topic or look through the list of articles below. If you wish to get in touch directly with our team, you can find a contact form at the bottom of this page.

Top articles

• How to shoot 360 panoramas

  Choose a camera, a stand and start shooting 360 photos today! camera,stand,360,shoot,insta360,

• Create a Virtual Tour

  PRO UPDATED How to create your first Virtual Tour with Kuula. upload,photo,360,real estate,architecture,house,walkthrough.

• Branding and whitelisting

  PRO Whitelist the player, customize the player, add your logo. whitelist,branding,logo,custom logo

• Sharing and embedding

  How to share posts & tours with your clients, on your website or on social media. Facebook,Twitter,Reddit,Wordpress,Squarespace,Wix,embed,export

Uploading content

• Upload an image

  Learn how to upload your first 360 post! upload,photo,new

• Partial Panoramas

  Working with panoramas covering less than 360°x180° view.

• 3D Images

  Uploading 3D images and viewing them in Virtual Reality. upload,stereo,vr,virtual reality,stereographic

• Floor plans

  PRO Add floor plans to your Virtual Tours.

• Posts & Tours privacy

  PRO Keeping your posts & tours private and sharing only with selected people. privacy,private,public,invisible
• UPDATED

  Image specifications

  Guide to supported file sizes, formats and dimensions. jpg,insta360,insp,fisheye,ricoh,theta,gopro.8k,quality,noise.

• Deleting posts

  Remove posts from tours or your profile. delete,trash

Virtual Tours

• Create a Virtual Tour

  PRO How to create your first Virtual Tour. upload,photo,360,real estate,architecture,house,walkthrough

• Tour Settings

  Edit, rename or reorder your existing tours. walkthrough,virtual,automatic hotspot alignment,audio,delete

• Add posts to a tour

  How to add new posts to an existing tour. extend,tour,add,remove

• Duplicate a tour

  Create and manage multiple versions and copies of a tour. copy,duplicate,clone,language,version,localize

• Walkthrough Mode

  PRO Turn your tour into a virtual walkthrough with one click! walkthrough,virtual,automatic hotspot alignment

• Click Anywhere

  PRO Move around a tour by clicking anywhere in the panorama, not just directly at hotspots. walkthrough,virtual

• Tour Menu

  NEW Feature key posts and floor plans in a quick-access menu.

• Animated Transitions

  Add smooth, animated transtions between images Virtual Tours. animation,crossfade,wipe,walkthrough

• Audio

  PRO 3 ways to add audio to posts and tours. mp3,audio,wav,music,voice,read,guide,background,sound

• Collections

  free,virtual tours Organize your favourite posts, create collections and galleries.

Virtual Tour Editor

• Hotspots

  PRO Connect photos, create interactive cards and add links to your tours. photo,editor,video,cards,links,connect,walkthrough

• Connecting posts

  PRO UPDATED How to create hotspots connecting posts in a quick and efficient way. drag,thumbnail,connection,hotspots

• Backlinks

  PRO UPDATED Backlinks are a powerful feature that can save you 50% of time building a tour. photo,editor,video,cards,links,connect,walkthrough

• Masters

  PRO Add elements to all posts in a tour at once. master,nadir,zenith,patch,branding,menu

• Batch editing

  NEW Edit and apply changes to all post in a tour at once. apply,all,pitch,zoom,edit

• Custom hotspot icons

  PRO Upload your own hotspot icon images.

• Editing Addons

  PRO Explore the editor tools to work with addons (hotspots, images, text). grid,cut,copy,paste,select,duplicate

• Heading

  UPDATED Setting the initial orientation on your panoramas. walkthrough,direction,thumb,walkthrough

• Thumbnails

  UPDATED Creating and saving thumbnails and cover images. cover,image,share

• Retouching images

  Apply filters, HDR tone mapping and increase image sharpness. filter,effect,fx,hdr,sharpness,unsharp,photoshop,affiniy,lightroom,retouch

• Inline images & text

  Overlay text labels and images on 360 posts. emoji,icons,smiley,label,text,font,google,images,website

• Nadir & zenith patches

  PRO Add your logo to the zenith or nadir of your post. watermark,tripod,mask

• Interactive Cards

  PRO Add interactive cards to hotspots with images, video or text. card,youtube,vimeo,image,gallery,maps,soundcloud

• Sun & lens flare effect

  Bring your panoramas to life with a dynamic lens flare effect.

• Text Formatting

  Formatting descriptions: bold, italic, lists and links.

• Replacing Images

  PRO Replace image in a post without losing added hotspots or views & likes.

• Level Correction

  Adjust the horizon level on your panoramic images with one simple slider. level,horizon,autolevel,tilt,tripod

• Location, maps & GPS

  Working with location and GPS data in posts and tours. location,gps,map.coordinates,geo,drone,exif

• Tour Integrity

  How to find and fix common problems in virtual tours and hotspots connections.

• Keyboard Shortcuts

  List of all keyboard shortcuts available in the editor and in the viewer.

Virtual Reality

• Browsing in VR

  Browser Virtual Tours and 360 images in VR headsets, googles or cardboards. vr,cardboard

• Gaze navigation in VR

  PRO How to navigate virtual tours in VR headsets. virtual reality,cardboard,google

• VR on iPhone Safari

  Tips for optimizing VR experience on iOS devices. virtual reality,apple,ios,webvr,webxr,safari

• VR on Android Chrome

  How to use the native WebVR API on Android Chrome. virtual reality,webvr,webxr,android,chrome,flags,api,experiment

• VR on Oculus Quest & Go

  How to view tours and 360 images in standalone VR headsets. virtual reality,samsung,oculus browser,daydream

• VR on desktop PCs

  Virtual Reality on PC with Oculus Rift, Rift S and HTC Vive. virtual reality,firefox,webvr,webxr,oculus browser,rift,vive

Sharing and Embedding

• Sharing and embedding

  How to share posts & tours with your clients, on your website or on social media. Facebook,Twitter,Reddit,Wordpress,Squarespace,Wix,embed,export

• Export Editor

  Detailed guide to all the options available in the Export Editor. embed,export,link,mls,autoplay,rotate,logo,branding

• Branded links & embeds

  PRO Whitelist the player, customize the UI elements. whitelist,branding,logo,custom logo

• Saving Images

  NEW Save snapshots and tiny planets from your Kuula posts. save,image,jpg,tiny,planet,instagram

• Export Formats

  Different export code and links explained. embed,js,html,link,whitelist,branding,mls,embedly

• Custom CSS for embedded tours

  Customize the embedded player with CSS. webdev,css,html,code,Wordpress,Squarespace,Wix,embed,export,fullscreen,responsive

PRO Accounts - subscriptions and billing

• Upgrading to PRO & Business

  How to upgrade your account to PRO or Business plan. subscription,pro,credit card,paypal,business,payment,upgrade

• Cancelling the subscription

  How to cancel a PRO or Business subscription. cancel,subscription,payment,past due,charge

• Downgrading your plan

  What happens after you downgrade from PRO or Business plan. hotspots,cancel,subscription,payment

Business account features

• Analytics

  BUSINESS Analyze the traffic on your posts and tours with our Google Analytics integration. ga,google,traffic,tracking

• Custom domains

  BUSINESS Use your own domain & create a website with your 360 photos, tours and more. domain,dns,business

• Custom domain links

  BUSINESS Share 360 posts and tours under your own, custom domain. domain,dns,business

• Short links & custom paths

  BUSINESS Take link sharing to the next level! Create short links in your domain with custom paths for best presentation. domain,links,sharing,business

• Landing Page Editor

  Build a landing page showcasing your 360 content. landing,lead,website,business,cms,editor,html,media

Technical topics

• Getting started with the API

  Interact with the Kuula embedded player from your page using our Javascript API. code,sdk,api,js,advanced,webdev

• Embed integration guide

  A guide for integrating Kuula tours in content management systems. code,embed,iframe,api,query,listing,integration

• Troubleshooting

  What to do if the Kuula Editor is not working as expected? safari,chrome,edge,firefox,bug,problem,issue,console,debug